"We have counted on Friedle Insurance to assist us with our complex insurance needs for the past 11 years. They have been an invaluable business partner navigating the changing times. We appreciate the professionalism and the detailed oriented approach of the Friedle Insurance team; that is always willing to go the extra mile to get the job done."
"I would like to thank everyone at Friedle Insurance. I am not in the insurance business nor do I want to be. I am very grateful that I have someone that I can trust completely to give me the best options, with the best pricing at a risk level that I am comfortable with. You guys are always able to take the panic out of my urgent needs and deliver my insurance requirements, with all necessary documents, to keep me focused on running my business."
Kelly and the rest of the team were so helpful when I transitioned from renter's insurance to homeowner's insurance. They were easy to get in touch with and quickly sent out all the necessary forms. They also spoke to the lenders and make sure they had all the documents they needed. She also switched over my car insurance and made that process as easy as it possibly could have been. I am so happy to be a client of Friedle's. Friendly, seamless, stress-free. Thanks, everyone!
"Kelly Jo provided me with wonderful customer service! She made sure that I fully understood what insurance options were best for me, and she was very knowledgeable and informative. I highly recommend, thank you!"
Changing my auto and home insurance to the Friedle agency 7 years ago was a positive move. The staff, Kelly, provides the best customer service by following thru with questions quickly answered and assisting in completing required paperwork for any changes in the policies.
Agents are fantastic. I usually check home and auto rates about once a year or every two years. I thought no one could beat my current policies. Agents have wasted their time in the past. These guys put together a home and auto and umbrella package with Acuity that saved me about 40%! I am not kidding - very happy so far. Even with the umbrella that extends to my properties in Florida, I am saving 40%! I was not eligible for an umbrella previously because I was with different companies for home and auto.
Customer service is number one with this agency! Kelly Jo makes me feel like I am the agency's only customer! She is so efficient and friendly!
If you don't use Friedle Insurance Agency you are a fool! I have and continue to add multiple policies (home, rental properties, auto, and umbrella) with Friedle. Everyone in the office is super knowledgeable and they always respond promptly! When I started working with Friedle, I called Erie and they gave me Friedle's name, the rest is history!
I have been with Friedle for over 9 years now and they've been nothing less than amazing! I don't feel like just another customer, but like I'm part of the family! I recently moved to Chicago and I'm staying with the agency because of the amazing service I have received. I also feel like they have my best interest at heart.
I have used Friedle Insurance for several years now. My parents recommended them because they had such a positive experience. I generally work with Kelly Jo. She makes me feel like a friend vs. a client. She is always very personable and always brightens my day when I speak to her. She responds very quickly to any question I have whether it be by phone or e-mail. If Kelly is unavailable for any reason, others in the office are more than willing to help any way they can. I highly recommend Friedle Insurance to anyone to wants to have exceptional customer service!
I am 3 months in on my home and auto coverage serviced by Friedle Insurance. To start out, they were able to work with me in obtaining a competitive quote through Erie Insurance Group for a custom insurance coverage fit to my preferences and needs. They were quick to answer any questions and made same day changes to my auto lien holder information when I needed it. So far so good!