"We have counted on Friedle Insurance to assist us with our complex insurance needs for the past 11 years. They have been an invaluable business partner navigating the changing times. We appreciate the professionalism and the detailed oriented approach of the Friedle Insurance team; that is always willing to go the extra mile to get the job done."
Customer service is number one with this agency! Kelly Jo makes me feel like I am the agency's only customer! She is so efficient and friendly!
If you don't use Friedle Insurance Agency you are a fool! I have and continue to add multiple policies (home, rental properties, auto, and umbrella) with Friedle. Everyone in the office is super knowledgeable and they always respond promptly! When I started working with Friedle, I called Erie and they gave me Friedle's name, the rest is history!
I have been with Friedle for over 9 years now and they've been nothing less than amazing! I don't feel like just another customer, but like I'm part of the family! I recently moved to Chicago and I'm staying with the agency because of the amazing service I have received. I also feel like they have my best interest at heart.
I have used Friedle Insurance for several years now. My parents recommended them because they had such a positive experience. I generally work with Kelly Jo. She makes me feel like a friend vs. a client. She is always very personable and always brightens my day when I speak to her. She responds very quickly to any question I have whether it be by phone or e-mail. If Kelly is unavailable for any reason, others in the office are more than willing to help any way they can. I highly recommend Friedle Insurance to anyone to wants to have exceptional customer service!
I am 3 months in on my home and auto coverage serviced by Friedle Insurance. To start out, they were able to work with me in obtaining a competitive quote through Erie Insurance Group for a custom insurance coverage fit to my preferences and needs. They were quick to answer any questions and made same day changes to my auto lien holder information when I needed it. So far so good!
I cannot say enough good things about the team at Friedle! I have had insurance through them for well over a decade and they are consistently friendly, professional, and just plain great to work with! I have referred friends over the years and they all say the same thing. Go with Friedle, you won't regret it!
My husband and I both love working with Friedle Insurance. They insure a variety of things for us from our home, cars, and both of our businesses. They go out of their way to make it easy for you and make sure you understand all the different components to things. They were even willing to organize meetings at OUR place of business. HIGHLY RECOMMEND THIS BUSINESS. the entire staff is fantastic and super helpful.
I have been with The Friedle Insurance Agency for over (let me think now) 25+ years. Even if it was proven to me that I could get lower rates elsewhere, I still would not consider changing agents. Dick is a one in a million guy and a vanishing breed...he's in it for your best interest, not his. I haven't had that many claims over the years, but when I have, I thank my lucky stars that I found the Friedle Insurance Agency. Further, I would be remiss if I did give Kelly, Friedle Agencies account manager, office manager., customer liaison, and public relations rep par excellent. She's thorough, prompt, always cheerful, and a downright pleasure to deal with. When you have a question, she usually has the answer. When she doesn't, she'll find the answer a call you back when promised. I have never had to follow up or call back wondering if there's an answer to my question(s)...never! She's more than a contact, she's become a friend. Typically, when someone needs to place a call the their insurance agent, the circumstances aren't good. Dick, and his right hand miracle worker Kelly soften the blow. There's simply none better, in my book!
We have been customers for a decade, and have always been happy with their service! They staff is friendly, knowledgeable and prompt at getting back to you. In the last year we have moved several times, Kelly was so helpful and quick when helping us update our insurance each time, and always making sure we were getting the best deal. We will continue to do business with them for years to come!
"We have been with the Friedle Agency since 1989, when we purchased a Renters Insurance from Dick. He made house calls back then. He sat down with us to explain everything concerning our new policy. We trusted Dick Friedle then, and over the years as we purchased property, automobiles, and started a business, we didn’t hesitate to contact either Dick Friedle or Kelly Patti of the Friedle Agency to help us with our insurance needs."